Welcome to our product. Caring Mind Support (including services provided through the app, hereinafter referred to as "Products and Services") is developed and operated by QITE (Beijing) Education Consulting Co., Ltd. (hereinafter referred to as "We"). Ensuring the security of user data and protecting privacy is our top priority. This Privacy Policy specifies the data we collect during your access and use of our Products and Services and how it is processed.

Please carefully read and fully understand all the rules and key points of this Privacy Policy before continuing to use our Products. Once you choose to use them, it will be deemed that you agree to all the content of this Privacy Policy and consent to our collection and use of your relevant information. If you have any questions regarding this policy during your reading, you can contact our customer service. Please reach out via service@xinlihuhang.com or through the feedback options in the product. If you disagree with the related agreement or any of its terms, you should stop using our Products and Services.

This Privacy Policy helps you understand the following:

Personal information refers to various types of information recorded electronically or by other means that can identify a specific natural person’s identity or reflect a natural person’s activities either independently or in combination with other information. We collect and use your personal information in compliance with the "Cybersecurity Law of the People's Republic of China" and the "Information Security Technology - Personal Information Security Specification" (GB/T 35273-2017), as well as other applicable laws and regulations. We strictly follow the principles of legality, propriety, and necessity to collect and use your personal information during your use of our services and/or products, including but not limited to your phone number and email address.

To access our full range of services, you need to first register a user account, through which we record relevant data. All the information you provide comes from the data you submit during registration, including your username, password, and contact details. We may verify the validity of your identity through SMS or email.

As a general rule, we only retain your personal information for the period necessary to achieve the purposes for which it was collected. We will retain your personal information for the period strictly necessary to manage the relationship between you and us (for example, when you open an account and receive services from our products). To comply with legal obligations or to fulfill applicable statutes of limitation, we may need to retain your archived personal information even after the expiration of the above-mentioned period and may not be able to delete it upon your request. Once your personal information is no longer necessary for legal obligations, applicable limitation periods, or archival purposes, we ensure that it will be completely deleted or anonymized. If you confirm that you no longer wish to use our Products and Services and voluntarily cancel your account as required, all information will be completely deleted.

We use industry-standard security measures to protect the personal information you provide, encrypting critical data to prevent unauthorized access, disclosure, use, modification, damage, or loss. We take all reasonable and feasible measures to protect your personal information. We use encryption technology to ensure data confidentiality and trusted security mechanisms to prevent malicious attacks.

It is worth mentioning that to further protect privacy data, we desensitize it during the collection process. Even in our database, sensitive data is not stored in plaintext or in a manner that links directly to the individual.

When necessary for managing our daily business activities, to pursue legitimate interests, and to better serve our customers, we may use your personal information in a compliant and appropriate manner. After comprehensive business and operational considerations, we will only use this data internally and will not share it with any third party.

We may share your personal information externally in accordance with laws and regulations or based on mandatory requests from government authorities. When we receive such disclosure requests, we will request corresponding legal documentation such as subpoenas or investigation letters, as required by law. We firmly believe that requests for information should be as transparent as possible within the limits of the law.

The sharing, transfer, or public disclosure of your personal information in the following circumstances does not require your prior authorization or consent:

To ensure the proper operation of the product, we may store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, product names, and some numbers and characters. With the help of Cookies, we can store your preferences or data related to products, determine whether registered users have logged in, improve service and product quality, and optimize user experience.

We use various types of Cookies for different purposes, including: strictly necessary Cookies, performance Cookies, marketing Cookies, and functional Cookies. Some Cookies may be provided by external third parties to add additional features to our products. We do not use Cookies for any purposes other than those stated in this policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies stored on your computer or mobile device, and most browsers provide the option to block or disable Cookies. However, blocking or disabling Cookies may affect your use of or your ability to fully utilize our Products and Services.